Everything You Need to Know—Answered.
Definitely — it’s one of the things people love the most about us. From the time you contact The Drain Guys, our system provides immediate notification to the closest tech. We aim to be at your door within 60 minutes across most Brisbane suburbs – often even quicker, subject to traffic volume and demand.
Absolutely — in fact, this is one of our top priorities. Brisbane residents often share with us that they always felt confident because our plumbers explained in clear and easy-to-understand terms what went wrong and what needed fixing, as well as the price for the work. No jargon you don’t understand, no surprise bills.
We do. We start by offering you a fair and transparent price. That way, you know what you’re paying for—with no hidden fees or last-minute extras.
Of course. Is it electric, gas, heat pump or solar? Our licensed technicians can repair or replace it fast. We even stock common parts in our vans so that we’re able to complete most repairs during the same visit.
The majority of our clients say they appreciate: Our fast service | How we keep them in the know | Our clean work habits Our friendly and courteous encouragement But In addition, we provide the most advanced equipment available, fixed prices, a written company guarantee, and staff who truly want to respect your home from start to finish.
Absolutely. We take care of your home as we do ours. Our crew tries to keep tools picked up and organised as we go; we never leave your home a mess when we leave.
We know that pipe and drain blockages can happen unexpectedly at any time of day or night. That’s why we’re available for emergency callouts 24 hours a day, 7 days a week, meaning you can rest assured that no time is the wrong time to call us.
Got a blocked drain or toilet? Our qualified Gold Coast Blocked Drain Plumbers will identify and clear your blocked drain ASAP using the latest CCTV cameras and hydro jets.